Autumn Air Mechanical

COMPLETELY UNPROFESSIONAL. Had someone come out to our house to diagnose our furnace. They did that, it was the blower motor, told us how much the part was and where to get it and we would install it ourselves because my husband has some HVAC training. They put the cover back on my furnace and left, I came home a few hours later and my furnace was on fire. Called who i’m assuming is the owner and told her what happened, she cut me off halfway through and asked what I wanted her to do about it, completely blew off the fact that my entire house could have caught on fire, then she wanted to argue with me saying they didn’t take my furnace apart, but someone was home and watched it happen, and then argue about who was in my home while the worker was here, told me to contact an attorney and hun

My experience with Autumn Air was not a great one. They were unprofessional, and the woman running the business is borderline rude. I believe she got upset when I expressed a bit of shock when she told me the estimate to have my whole house attic fan replaced. She simply said “I’ll close out the call and send you the invoice. ty.” Then the invoice for the estimate was higher than the $75 she originally quoted me for. I brought it to her attention and her response was, “just pay $75 and we will part ways.” Very unappreciative of any business I gave them. Not the mention, the man who came to my house to give me an estimate, talked about politics throughout his time here.

I would give zero rating if available. We moved to our new home few months back and our previous owners had this sticker on the furnace. We reached out to them for an issue where heating was not working. they came over quick and after diagnosis mentioned circuit board is broke and that has to be replaced. Part was 160 $ and the charge for them to replace and check was 380$ which I paid without saying a word as Theresa Herself coordinated with Lennox and mentioned that part is not covered under warranty even though the equipment was only 4 years old. I believed and paid the amount. After 2 week of replacement of the circuit board again Temperature went down and came back after sometime. after 3 weeks of this circuit board replacement temperature went down drastically to 64. when called them

I highly recommend Autumn Air. They have saved me numerous times. They respond quickly and are always able to diagnose any problem. They have properly fixed units when others have told me I need to buy new ones. They are always who I call when I need a professional and honest opinion. The best!

Autumn Air is great! I've worked with them numerous times both on my primary home and rental properties. Always very communicative, thorough in their work, and I never feel like they are trying to upsell anything. It is great to be able to trust in them, and I highly recommend!