Axis Plumbing Inc.

Extremely Disappointed – Work Not Completed, No Accountability I normally don’t leave reviews, but this experience has been completely unacceptable and needs to be shared. We were referred to this plumbing company by our home warranty provider after experiencing water backing up into our basement. It was reported that there were roots in the main line. When the home warranty claim was denied, we agreed to pay out of pocket for the work. The company came out the day before Thanksgiving, supposedly cleared the line, and left. By the next morning (Thanksgiving Day), water was back on the basement floor. I immediately called the company and left a message. No one called me back. On Friday, I had to call again, only to be told that because they “did the work,” I would need to pay another $350

If I could give less the one star, I would. Maybe it was because we contacted them thru a home warranty company (this was a recently purchased home in Cleveland Ohio area) but Axis Plumbing was awful. The problem stemmed from a leak visible from our second floor ceiling (home has 3 floors) which we initially thought was from the roof. Roofer came by checked everything thoroughly and demonstrated there was no evidence of moisture coming from the outside (it had recently rained). Warranty company then sent Axis, and from the beginning the one more ‘senior’ plumber (he talked the most and loudest) never seemed like he wanted to be there. However, Kudos to the other ‘junior’ plumber because he did seem to be interested in solving the problem (but unfortunately was overruled). After runni

Our warranty company sent Axis Plumbing to repair a sink leak and replace a faucet. The technician from Axis, whose name is Andy, did a fantastic job at diagnosing the leak and fixing it within minutes. He was extremely polite, knowledgeable, and worked fast and accurately to solve our problem. Communication with Axis from beginning until the job was done was excellent. What a great business! I highly recommend them!!

I have no idea if they are a decent plumbing service, but I'll never consider them just based on how inconsiderate and unneighborly they are. I (or my dog) have been nearly hit on three separate occasions as a pedestrian by someone backing out of their parking lot without looking. Employees there (especially the owner of the grey Range Rover, who is one who almost hit us, and then acted like it was our fault, despite pedestrians having the right of way) consistently block the sidewalk with their parked vehicles, and they never clear snow from sidewalks in the winter (which makes navigating around sidewalk-blocking cars on a sloping bottom portion of the driveway difficult). They are less than a half-mile from my house, and I'd love to have a plumbing service so close in case of an emerge

I made a request for services with my warranty Wednesday night and Thursday morning the lady call me and scheduled me appointment the same day but i wasn't available so she scheduled me for the next day and Steven came the next day. Did all the work that i need done and explained everything to me. Steven I appreciate you doing the job correctly and efficiently. I definitely refer Axis plumbing if you need plumbing done. They get back to you as soon as possible. They work around your scheduled and do a great job. I appreciate him doing the job correctly and efficiently.