B & B Johnson Plumbing Company

I’ve received top quality service from the guys at B&B. We were hit with a double-whammy of a broken hot water tank AND service line leak during freezing temps, and these fine folks took great care of us. They were honest and considerate.

Horrible experience—do not recommend. Working with B & B Johnson has been extremely frustrating and unprofessional. Their dispatchers, Roberta and Heather, have repeatedly hung up the phone on us and become outright nasty when we simply follow up for additional details on jobs. (Please read all the 1 star reviews, there's others that have had the same negative experience with this company). On top of the poor communication, they have exceeded clearly established NTEs without requesting authorization for additional work. Despite not following protocol, they then send invoices and demand payment for unauthorized charges. Unfortunately, this reflects a pattern we often see with poorly run family-owned businesses—lack of accountability, inconsistent communication, and an expectation that rules

We use these guys for everything and we always have a lovely experience. Prompt care, friendliness and professionalism. That's all good by me! Nathan was wonderful and fixed our sink perfectly. Now I can make my husband his coffee! Thank you everyone! Great job! ** Second or Third time using them. We just thought there was a leaky pipe but it was our entire water heater that was leaking. We got it promptly fixed....within 24 hours. I couldn't believe it. The guys (including Jake) showed my son a little bit of pipefitting too! Thank you everyone for another job well done.

Plumbers came when they said they would on 9/2. That would be the only reason for a 1 star. They spent a couple hours working. Told us he hit mud in our line so it must be collapsed and that we should contact the city to get a new tap. He gave a rough quote of 5-6k and said he'd get us an actual quote the following day. Never did nor did he ever follow up at any point. The city ran a camera and couldn't find a collapsed line. Landlord came by 2 days later. Spent about 6-7 hours unclogging the line. Never hit mud. We've had no issues since. If you don't want to do the job, just say you don't want the job. Very poor business practice.

I've had B&B do all my plumbing work for years, they get to you quick, they are diligent, the prices are fair, and they do a complete job. Highly recommend them.