Backyard Pool Superstore

bought a new (not so sure now) Pentair DE filter. the box it was packed in (Pentair's, not the superstore) was virtually destroyed. bottom half of the filter has a crack. get no response from the superstore from my emails and the phone number does NOT work. first really bad review I have made in my life. should be 0. unless you like gambling a lot, it would be wise to avoid them. over $1,500 down the drain - literally!

I bought what was advertised as a new Dolphin 2025 Model Explorer E30 on Amazon, which this company fulfilled. When I went to register the warranty, it turns out this is a refurbished model and was manufactured in 2022. This isn't a mistake. It's an obvious attempt to sell used products as new and not get caught. I suspect there are thousands of others. I will be talking to a class-action attorney and hopefully we can find other plaintiffs.

This company is running a scam! Do not buy from them! They sell you defective products without serial numbers, then lie and tell you that you removed the serial number when you return it for a refund or exchange, and only refund 50% of your money as a restocking fee. I imagine they are reselling defective products with no serial numbers then ask you to send it back for a refund, rinse, repeat with the next customer. We bought a $900 Dolphin Nautilus Plus CC and it only worked for 10 days before it quit working.

I purchased the Hayward Navigator PoolVac through Amazon and have had nothing but trouble since day one. Garbage and they won't help with replacement/refund.

I would not even give 1 star. Worst experience of my life. Ordered via Walmart and sold by Backyard Pool Superstore, a Century B855 AO Smith Pump Motor. Had it professionally installed and was defective upon installation. I am asking for a refund and reimbursement for the installation. They now want me to hire an electrician to make sure it is wired correct. The Company I hired for the installation uninstalled it so I could return it. Now they want me to take the motor apart and take pictures. I am a disabled veteran, and just had surgery on both feet and my shoulder. Only have the use of one arm. I am 73 years old. I am so upset. And Walmart cannot help or will not help.