Balanced Comfort Cooling, Heating & Plumbing

Our tech guys were very nice. Had to have all the water pipes switched out in our 1960s home. Job took way longer than expected and we were left with things to repair ourselves. They had to stay until 10:24pm the second night just to make sure we had water. Before they left we had to have them turn some back off due to leaks and then we found more water leaking from another site after they were gone. Hope other customers are good at drywall work after they leave. These pictures are all from their completed work. And not so sure the new fixtures in the tub should be wiggly 🙁-too bad we didn’t find that until after hubby redid the drywall. Not real sure it should have cost over $16k but at least we can take a hot shower now🤣

I’m very impressed with the HVAC repair service I received today. The technician, Thomas Carroll a.k.a Tommy communicated everything step-by-step and made sure I understood the problem. He took pictures, showed me the parts that needed replacement, and was completely transparent throughout the process. What I appreciated most was that he honored my coupon even after providing the quote. Excellent customer service, honest pricing, and great professionalism. Highly recommend!”

Carlos Rodriguez was the young man who came to fix my “dead” heater today and he did an excellent job. He was courteous and knowledgeable and explained everything he found, along with my options for completing the repair. I wound up needing a new fuse for the heater and thermostat and Carlos made sure my new app was loaded for the thermostat and my heating schedule was set up before he left. I would definitely recommend him. Thanks Carlos!

We had great customer service from Balanced Comfort and technicians Jose and Adam! Jose quickly figured out the issue with our heater. After Adam made the necessary repairs, our home felt warm and comfortable again. It’s such a relief to have a reliable heating system ready for the cold days ahead! Thank you, Jose and Adam, for your excellent work!

Our service technician, Brittany, was professional and precise in her explanation of the needed repairs/cost, then asking if we were in agreement to proceed. She completed the repair and the HVAC “tuneup” in a prompt fashion. In addition, Brittany was personable, making us feel like valued customers. Needless to say, we were most happy with her expertise and customer service, representing Balanced Comfort in a positive light. Because of her, we look forward to having this company provide services at another house that we will soon call home.