Barb-Lin Carpet One Floor & Home

As an update to our review - John, the President, of Barb-Lin reached out to us about our concerns and experience. John mentioned to us this is not consistent with the quality of work delivered. We scheduled a walk through so that John could see the our floors firsthand. After seeing the quality of the install John arranged for us to have the floors re-installed. The re-install went extremely smooth, only taking 1 day, and resolved all of our concerns left from the original poor install. As we are a repeat customer of Barb-Lin, it was reassuring to have them stand behind their work and ensure high quality work is always delivered. Because of this we are changing out review to 5-stars. While it would have been even better to have a proper install the first time around, it’s also important c

These are photos of hardwood I was assured would match. Obviously they don’t and two store employees agreed but 7 weeks after I was told I would get a call back I am still waiting on a call back. Today I spoke to the owner and he commented that that this issue was closed but he didn’t seem to be aware. Very poor customer service. I guess we will see if they will make it right. Update to this review from a few months ago. As you can see by the pictures Barb Lin failed to support their customer in this instance even after having two of their employees say the hardwood floor did not match. Also, the owner never called, just sent a certified letter. Classy bunch they are. Waited a couple weeks and still no response. Further evidence that they care little about their customers. April 2, 20

They talk a big talk. We had a stair carpet installed. Top top dollar fees and the installers were leaving having not installed the rails for the inseams. We prepaid it and they were written on the order and the installers said it wasn’t their job and were literally leaving. My wife had to insist to get them to finish the job as paid for. Weird. No apologies or follow up. The carpet was installed properly. But attention to our details was not handled well. Sad.

Watch out for these guys... make sure you understand their (lack of) return policy and how they sell you more than you need. We wanted luxury vinyl flooring in our master bath, and settled on an item that we could only get from Barb-Lin. My wife first inquired with a salesman named Frank and received a price. When she went back to place the order, the price went up. On asking Frank about the price increase, he denied giving the first price. We wanted it, so the order was placed. My wife asked for 4 cartons, but Frank strongly recommended she buy 5 cartons to account for waste, so she bought 5. After the job was completed and 3-1/2 cartons were used, I called and spoke to Frank about a return. He seemed miffed and said he would call me back. Hearing nothing by the end of the day, I called h

I had the best experience with Barb-Lin and I would highly recommend them! They installed new flooring throughout my shore house. It was done on time and for a great price. For such a big job it was such a relief to have zero issues. I am so happy with my new floors!