B.B. Plumbing

I inherited a moribund water heater that finally died on me. I was told it wouldn't be covered by my home warranty company–so I was pretty furious. But Claudette was patient, kind and had a new heater in my home for $675 in a couple days. PS. For some reason, I'm paying a local HVAC company a monthly maintenance fee–they they couldn't possibly do it for less than $2,000.

BB Plumbing replaced the water pipes that were broken. I am very pleased with their service. The company sent a plumber that knew what the issue was and he fixed it without issues. Thank you BB Plumbing.

Plumber blamed the slow drain and backup to the washer drain pipe not being vented, but if he would've looked up from the connection, he would've seen the vent on the wall of the laundry room (which was brought to my attention from the previous owner when I called him). I just moved into the house a few weeks ago. He even took his auger/snake into the basement of my house and did nothing with it, didn't even attempt to snake my pipes, just called his supervisor, then blame the slow drain on it not being vented which it was! Wasted $100.00 and my precious time in my day!😡

Sewer grinder pump not working called my insurance they sent this company out to service my pump. I before hand called to verify that my sewer grinder pump was covered under my warranty before I proceeded to pay for the service fee. The assigned me to BB. Plumbing and they sent a gentlemen out how took a picture and said it is not covered. I showed him a screenshot of the coverage and he said i had to call the office and left. He did nothing to investigate the problem at all. I called their office had to leave a voicemail 3 times no return call. I called my insurance and was told they had to investigate what the vendor said with no return call. They are just horrible to not even call me back is poor customer service. And now I go on to the insurance web site to review my claim an

Person on the phone was nice and tried to be helpful; however, this business appears to be a retired master plumber who essentially sends someone with subpar diagnostic skills to homes and tries to talk them through what to do. At best, they are providing subpar service. At worst, they are dishonest and misdiagnosing to sell repairs that don't fix the issue. The person they sent came out twice, spent nearly 8 hours at my home, charged me $440 to add a clean out and vent, and made absolutely no progress in fixing the issue. He also was lacking in respect of the home, e.g., moving items off cloth chairs so he could sit in them (after working with sewage) without even asking or removing both of his gloves, and leaving recently used plumbing snakes and related equipment on the kitchen floor.