BDK Septic Service

Mike was awesome, he is a pro at both driving the truck and pumping the system. Our house is located on a very tight one way street In Jenner, every time we call a company to come do work at our house our neighbors get involved. Mike did a phenomenal job highly recommend!

We had a leach pit issue and feel extremely fortunate we called BDK Septic for help. Every step of the way they went above and beyond, doing everything they could to help us save money and get the best outcome. They patiently educated us on all aspects of our septic system and generously coached us through a lot of the repair process so we could do as much as possible ourselves, saving us thousands of dollars. Finally, they gave us great advice on preventative measures we could take to reduce the chance of issues arising in the future. It's rare to find a service these days that so greatly exceeds all expectations but BDK definitely fits that bill, and we give them the highest of recommendations.

BDK Septic Service should be your choice for septic service in Sonoma. Professional and on-time, Mike quickly found the septic tank and quickly had the hatches cleared. He diagnosed that the tank really could go another year or more before pumping: honest and forthcoming. We decided to go ahead with the pumping, and it was done in no time. While we had the tank hatches exposed, he even suggested I take some photos with my phone, so locating the tank would be easier the next time. A family owned an operated company, BDK Septic Service did a great job.

The service providers are great and timely, but their administration has bad customer service. I initially called and emailed to set up a new service, and didn't receive a call back for several weeks. The admin mentioned that she doesn't check voicemails or emails until the time was closer to monitoring reports. It was impossible whenever I tried to reach customer service - very unprofessional. The business should invest in admin that has proper customer service skills.

Having septic issues is one of the most dreaded aspects of homeownership. Today BDK came to the rescue! They were prompt, knowledgeable, affordable, pleasant and overall completely awesome! They went above and beyond to take care of every issue and offered service with a smile. I am not one to leave reviews but, I was so impressed with BDK I want to shout it from the rooftops! I realize that would just make my neighbors complain😳 so instead I’m leaving a review here.