Bellhop Moving

Unfair charges, broken items, and zero accountability I had a deeply disappointing experience with Bellhop Movers, and I strongly caution anyone considering them. I paid for three movers, but only two showed up on time. The third mover arrived two hours late, which naturally slowed the entire move down. Despite this being entirely their fault, Bellhop still charged me for a total of six hours, double the time of what was originally estimated as a three hour move. Let’s be clear: The move took longer because Bellhop failed to provide the crew I paid for on time. Yet instead of owning their mistake, they passed the cost on to me. Their idea of “making it right”? A measly $83 credit, which doesn’t come close to covering the additional time I was unfairly billed. To make matters worse, the

Pat & Micheal did an excellent job. They were friendly, efficient and careful. They moved a new washer, dryer, bed frame and bedside tables without leaving a mark on the furniture or the walls. Also fun fact, Pat played collegiate softball and basketball. She is also a 2 time handball Olympian, AND also represented US in national games in rugby. Although retired, she plays rugby still. Most fun move ever!

Bellhop is a complete sham of a company. They promote themselves as a professional moving company and they inundate you with emails, texts, and calls offering pre planning lists, concierge service, etc. But when the actual move takes place, it’s a joke. In my case they sent a 21-year old college senior as the crew lead, and an 18-year old athlete as a helper. The third guy was a no show. The truck showed up 90 minutes late. The 18-year old’s girlfriend was offered up to help, and while she did, it was marginal at best and I assumed it was a genuine offer to help. A six hour contract took 9-1/2 hours, and multiple pieces of our very expensive furniture were damaged. A move that was contracted for $1,044 was over $1,450. I’ve spoken today with Tony, a very competent young customer support ag

⭐️ If I could give zero stars, I would. My entire experience with Bellhop was an absolute nightmare from start to finish. The movers were scheduled to arrive at 11:00 AM, yet no one showed. When I tried to contact Bellhop, I was forced to deal with an infuriating AI assistant that endlessly looped through prompts and promised a callback that rarely came. I had to repeatedly call and manipulate the prompts just to get a live person on the phone. When I finally reached a human being, not one representative could give me a straight answer. I was repeatedly told, “the mover will be there in 45 minutes,” which turned out to be a complete lie. The mover didn’t arrive until 3:20 PM — over four hours late. Later, I discovered that Bellhop never even gave the mover my contact information, which

Such a pleasant experience! It was my first time using a paid service to move, I was unsure what to expect but I quickly was very affirmed. Pat - the team lead brought such a positive energy to our move and did a great job asking about all the details. Manuel was so focused and determined even though we had some rain, everyone worked hard and got our move done early!