Benge's Ace Hardware-Irvington

Generally friendly staff so nothing against them. The reorganization project however is very disorganized. Seems like they may have opened too many cans of worms at once. This led to a green plastic bin free for all of product. Im all for improvement, but the methodology makes certain sections not shoppable. It is the end of feb 26 as I post this, so heads up: if you need plumbing or electrical, forget it. Just go somewhere else until they sort it all out.

Benge's Ace Hardware sucks. I live in the Irvington area. So, it would be nice if I could travel only 4 blocks to find my hardware essentials. However, they never have what I need. I now only go there when I absolutely need something. Then I usually don't find what I need. At that point I have to decide whether I have the time to go to Home Depot to find what I need or purchase something that might work from Ace. Today I only need a couple, as in 2, small galvanized steel screw-in hooks that I could use to hang a couple Christmas lights from my porch ceiling. Ace didn't have those. They did have a package of 50 brass screw-in hooks that were smaller that I wanted. Since I didn't have the time to go to Home Depot (several miles away), I bought what they had. Luckily my partner was able t

I've been a loyal customer of the Ace Hardware Store at 10th and Arlington for over 30 years, but after my recent experience, I will never return. I purchased a replacement lock for my back door, which came in one of those sealed plastic packages that are nearly impossible to open without a struggle. After cutting the top off, I discovered that a lock washer was broken. When I unscrewed the screw to replace it, something clicked in the mechanism, and despite replacing the washer, the entire lock wasn't functioning correctly. I'm no locksmith, so I didn't attempt to fix it myself. Instead, I returned to the store to ask for a refund. I was told that the item wasn't returnable because of the way I cut the packaging. I was baffled – is there a right way to open those incredibly sealed packag

I like this store for prompt service and advice and price. But today I was shocked when I went to pay for the keys cut at the counter. I used to pay less than $2 each when 5 or more keys are cut. But today they charged $5.99 each I have never heard of this kind of price even at Lowes or Homedepot

This place was amazingly big and awesome tool selection it even had a giant wind chime