Benjamin Franklin Plumbing

Initially, I was very satisfied with this company for a hot water heater they installed. I’m now trying to set up an appointment for “Ben Franklin maintenance plan“ I purchased when I bought my hot water heater, but there’s no answering of the phones, at all. I tried every phone number. I waited on hold multiple times during a two day period. I finally made an appointment online and they never showed. I received a confirmation text and email saying that they would be there but they never showed. They were great a few months ago, but I don’t know what happened to them, hence my very BAD review. Beware!! You probably wouldn’t be able to get a hold of them anyway.

A 12 yrs experience plumber arrived 2x an stated he was unable to install my newly purchased sink. He insisted that it couldn't be done and insistes for me to purchase a facet along with a amother new sink. So today the drain remains slow exiting and clogged. The price that was paid was outrageous for the service that was supposed to be completed.

Benjamin Franklin plumbing did an excellent job clearing out my plumbing clean out. My technician was very experienced and explained everything to me. He also educated me on the other systems at my home. I highly recommend Benjamin Franklin plumbing. Thank you for the great job. Also the office staff was excellent.

This past week l had my house sump pump replaced. They came in as scheduled and did an excellent job! As l also have some other jobs to be done such as replacement of sinks and toilets, they offered me membership on their services and products sort of club which comes with discounts and other benefits associated to products and services, etc. l was pleasantly surprised and quite pleased! They get the job done and keep you informed of all possibilities. My special thanks for the two polite, efficient and nice professional plumbers they sent to my house! Cheers!

Justin was Awesome! Very helpful, worked hard, and was done in a timely manner. The cost was a bit more than we hoped, but the work came with a multiple year warranty so it's all good. We'll be using them for any and all plumbing needs from this point forward.