Benjamin Franklin Plumbing of Augusta

Greetings all! I had the pleasure of meeting Jeff, from Benjamin and Franklin plumbing and heating, this service guy is very professional, knows his work, also answers questions and trouble shoots the situation, which in my case being the hot water heater, was leaking and hissing, gave me an estimate, told me his professional opinion on the matter, I was very confident to allow Jeff to proceed with the job. However unfortunately I had paid in full for a hot water heater, of which the service man from another company ghosted me leaving me in a position of not only anger, but seriously questioning what I should do with the spot I was in. After two days of ignoring my text and voicemail, I decided to move on, then on Saturday evening, the guy shows up with the hot water heater, pla

I called Benjamin Franklin Plumbing yesterday and spoke with Monica. She is probably one of the kindest CSRs I have ever encountered. She even asked me “How can I make you smile today?” WOW! My technician was Jeff (they even sent me a picture of him) and he was great about explaining everything and made sure I understood what was to be done! He worked efficiently and cleaned up after himself. I had a great experience and would gladly recommend them to others. No one likes the price, but I would remind all Seniors to ask for the Senior discount!! Good job, Benjamin Franklin!!

The Technician Austin was very nice, professional and knowledgeable. He did a great job. The only negative thing I could say. Is the price $$ I had to pay for the service. Also, they don’t repair the sheet rock in the wall. I will need to have someone repair it. I did have same day service which was a plus.

Jordan and this company did an amazing job with our water heater replacement, sink repipe and faucet installation. He was friendly, knowledgeable, and took the time to show us everything we needed, explained things we didn’t need, and during the entire service visit he was extremely thorough and precise in order to make sure it was done RIGHT. We cannot thank him enough for the spectacular service, not to mention this company’s extremely fair pricing. I’ve been recommending them to everyone I come across! They’ve got lifelong customers in us ⭐️⭐️⭐️⭐️⭐️

We initially called with what we thought was a simple concern about water hammer with pipes in the attic and also to have the hot water heater checked. Scott came out to troubleshoot the issue and discovered several underlying issues that the original plumber (not Benjamin Franklin) left behind during the 2020 water heater install. Scott was very transparent with options available and ultimately we decided to have him install a new hot water heater. He was very professional while working his rear end off to drain/remove the old water heater from the attic, fix the piping issues and install a new water heater. He answered any questions we had along the way and we really appreciate his hard work, detail-orientation and friendliness throughout the process.