Benjamin Franklin Plumbing of NWA

We had Benjamin Franklin Plumbing of NWA replace our hot water heater and install a smart whole-home water shutoff system. From start to finish, the entire experience was excellent. I had the pleasure of working with three different team members throughout the process—Dillon, Sergio, and Craig—and every single one of them was incredibly helpful, professional, and easy to work with. From the initial quote to the final installation, communication was clear and timely. During the install, the team encountered a unique challenge specific to my home, and rather than pushing ahead blindly, they took the time to walk me through exactly what needed to be done, why it mattered, and how they would solve it. Their transparency and attention to detail gave me full confidence in their work. The insta

Craig and Sergio were fantastic! A less-than-hot shower on Thursday night led to discovering a pilot light out on our hot water heater going into the Labor Day weekend. Craig and Sergio showed up and quickly/efficiently diagnosed our issue. While we weren’t happy about having to get a new heater, we knew we had to do it because we all need hot water! Craig/Sergio explained everything to us, including price and what all was covered, and Craig had the new heater installed and up and running in about 2 hours. Courteous, knowledgeable, professional and efficient. The people at the office were equally fantastic and took good care of us. I would *ABSOLUTELY* recommend the great folks at Benjamin Franklin Plumbing of NWA for all of your plumbing needs - BRAVO! 👍🏻😎❤️

A.J., Segio, and Jacob replaced our water line from the meter to the house. These guys know their stuff! They worked quickly and got everything done in less than a day--the only delay was waiting for the inspection. You absolutely need to use Benjamin Franklin plumbing. A.J. (Andrew) with Benjamin Franklin conducted a thorough, professional inspection of the plumbing for a home we are buying in Siloam Springs. He provided a comprehensive, understandable explanation of the entire plumbing system from faucets to sewage and gave us a clear analysis of items needing immediate attention, those that can wait, and those that were functioning well. He followed up with a thorough cost analysis and timeline for repairs. A.J. was extremely courteous, trustworthy, and respectful throughout the entir

Let me start off by saying if I could give this company zero stars, I would in a heartbeat. I have never been so disappointed. Our water line was leaking. We were informed by the city that we had a pretty major leak - 18 gallons an hour. They referred us to Benjamin Franklin Plumbing of NWA. Benjamin Franklin was punctual, which I appreciated. That was about the only positive thing I can say. The leak was found by Trenchless Leak detection - a different company that charged us $350. A tech from Benjamin Franklin Plumbing came out to fix the problem. They proceeded to quote me $1693.00 to replace the part and provide labor. After expressing my concern at the price, the tech told me it was $280.00 for parts alone. I asked him if this was the best he could do. His response was yes. My husban

I am very pleased with the repair of my sewer line by Aaron Preston and his team. The bid was far below the other competition and then with the money saved I had him replace both bathtubs faucets. And still was cheaper than Bud's bid. We are happy to have Benjamin Franklin as our new plumbers