Benjamin Franklin

I chose Ben Franklin Plumbing as the top BBB-rated plumber in my area, and first impressions did not disappoint. Kasey showed me the options for my kitchen repairs without any up-sell sales pressure. Now their company is tops on my list, and I'll be calling them for my other plumbing repairs later.

My water heater thermostat broke and I called Benjamin Franklin for a technician to fix it. They were responsive and quick to show up, but unfortunately they sent a "technician" that was more interested in pushing the sale of a new water heater than repairing mine. They also charge you a visit fee regardless, so thanks for taking my 80 bucks and not helping me at all. Their repair and new heater quotes were way off of market. I ended up replacing the heater for half the price BF quoted (same brand and warranty) with Home Depot.

I cannot say enough good things about this amazing practice! Not only is Dr. Martin one of the most caring and thoughtful doctors I've ever worked with, his staff are full-on amazing and we've never had a bad experience with them. My husband and I are expecting our first and all the anxiety and fear that comes with being a new parent and going through pregnancy is completely silenced when walking through that door. Dr. Martin will sit with you and answer any and all questions you have and you can tell he genuinely cares. His staff are the exact same way, always kind and caring, they're genuinely happy for you.

Justin came at scheduled time. He and his assistant evaluated the problematic toilets, then discussed options of repair along with final price. He was very professional, polite, and detail-oriented. It was suggested to delay service on one of the toilets, as the intermittent odor was not present. We were asked to call the next time it is present as it would be the best way to diagnose it properly. I trust his judgment and would recommend this plumber to anyone who needs plumbing issues dealt with.

Water Heater replacement in my attic in Flower Mound. Installers pushed up my roof vent cap and stuck me with leaking roof and $250 bill from roofing company to go on my roof and push the cap down. I called BF and they didn't care, i won't work with them again.