Best Buy

I am only giving 3 Stars because of Caesar. He was great! However Dewayne or Duane however you spell it from Geek Squad was not very personable or friendly. Not only did he tell me to wait or hold on one minute more than once (I was there since 12 and didn’t get out until 6ish) but he helped another woman (elderly and pale toned) who came well after me first before helping me! I felt disrespected and unseen and unheard! Before Ceasar left, due his shift being over, he advised me that Dewayne would be helping me and he was of no help! Not only that but when i did decide enough was enough and got up to walk away, only then did he address me and my daughter and say “is everything good” knowing good and well it was not! Please do better! Treat people with respect! As i mentioned, I had been th

Dewayne at the Best Buy Geek Squad at Humble store was absolutely amazing. I came in because I thought my laptop was broken. Before starting, he asked if I had a warranty, and honestly, I didn’t remember since I’ve had my laptop for about five years and wasn’t even sure if I bought it at Best Buy. He kindly told me it was okay and took the time to look it up using my phone number and membership. After confirming I didn’t have a warranty, Dewayne clearly explained what the cost would be if there ended up being an issue. While he was explaining everything, he plugged in my charger—and my laptop turned on right away. He explained that my laptop was simply updating, which is why I thought it was broken. Dewayne was professional, patient, and very knowledgeable. He explained everything clearl

My husband and I went to Best Buy to buy a refrigerator, and we’re so glad we did! Kyle helped us, and he was awesome—very knowledgeable, professional, and friendly. We also went to lowe's n home depot but didn’t get any help there at all. At Best Buy Kyle made the whole experience easy and enjoyable. We’re so happy with our purchase and the great service. We will always buy our appliances at Best Buy! Thank you, Kyle!

My wife bought a camera lens for Christmas 2025 during the black Friday sale and it was $600 off of the regular price. She took my camera with her and worked with an associate for over an hour to find a lens. The associate sold her the lens stating it was the correct one for the camera. It was the wrong lens, completely wrong. My wife knows nothing about cameras, so she trusted the associate. When she took it back, they said she could return it, but if she wanted the correct lens, she would have to pay full price, not the original discounted price. It was not her fault the associate had no clue about the items he was selling. She was told he was a camera specialist. So she is being penalized $600 for his mistake and complete lack of knowledge about the product he's selling. We will not eve

Geek squad the worst never ever coming here for a phone repair waited 5 days to see if a part for my phone arrived and no call or nothing had to go in without appointment. As I waited no one acknowledged me the whole 10 minutes I was there to see what i was there for. when they finally saw me he said to give him 10 minutes. after he was done with a customer he help out another customer all while i was waiting for one simple answer witch was if they had my part and he knew what I was waiting for