Best Buy

I bought a laptop and a membership to have the Geek Squad transfer my data. On making the appointment over the phone, I was told it would be ready in a couple hours. Made an appointment to bring in my data and my old laptop. When I got there, was told it would be a couple days, which was a surprise. The next day, I tried to call the Geek Squad to see if they had one of the discs for a program I wanted installed. Was impossible to get past the stupid phone menu. Couldn't even dial an extension number when prompted. When I finally managed to get to someone on the Geek Squad, the person on the phone couldn't tell me anything. He took a message and said I would get a call back in the next couple hours. No call. Tried the next day probably 10 calls before I got a real person. She told me to tr

Best buy is definitely going down hill. It's not how it was before. I ordered a bread maker from Best Buy and found a cheaper cost on Amazon. So, I tried to use their price match. They weren't able to price match in store. They told use to call customer service. I was on the phone for about 30 mins. They didn't help me and was put on hold. He told us to use the chat box online. I didnt get the help, customer service sucks, and Best Buy lied. They are a waste of time.

I came in for a dash cam. Staff were helpful in showing me my options. Then, we went to the install bay to see what their schedule looked like. I was so lucky there was a cancellation this morning!! Jack and John said they could install immediately, and it would take 1.5-2 hrs. They did it in less than 1.5 and did a perfect job, esp considering they needed to remove the dash cam that was already installed (and not working). New dash cam works great and Jack gave me a concise rundown of how the new dash cam was working. They gave me the old cam and wire kit and did their best to remove the really aggressive glue from my old dash cam. I super appreciate the instant service. It was wired in perfectly. Thank you guys 👌

I attempted to purchase an item in store but was required to place an order for shipment instead. The delivery driver failed to deliver the item and provided no communication or explanation. Best Buy’s customer service has been unhelpful in resolving the issue and has repeatedly delayed any meaningful action. It has now been a week since I placed the order, and I still do not have a confirmed delivery date. I have contacted customer service multiple times and even requested that the item be sent to my local store for pickup however, I was again told I would need to wait an additional 24 hours. This experience has been extremely frustrating. I would recommend saving yourself the trouble and ordering elsewhere. Unfortunately, Best Buy’s service has significantly declined.

Bought phones and a service plan. Sales rep and Verizon manager apparently tried, but the phones were not the color, issues with the order and had to be rewritten, process was a nightmare, promises were not kept, follow through was horrible and left me holding an empty bag, then had to get everything fixed by the Mgr at Verizon in Dixon. If you want an expert on plans see the Mgr in Dixon! There is one dude at the Dixon store that is very insecure and needs to be trained; skinny dude! You'll know who the manager is, he always has a pack of gum :)