Bestway Appliance Repair inc.

The office staff was super nice and the communication from them was great. However, after I took off work to be at home to wait for the repair guy for a second visit, (received a reminder call the day prior and also that morning with an updated timeframe), I was informed halfway through the day that he wasn’t coming - and was never planning on it. He “knew” what the issue was (even though the issue got worse after he replaced the first part) and didn’t need to come out. Granted, he did say on the first visit the issue could return and said to call them if it did. He did not say it would be XYZ part if it did and that he wouldn’t need to come back out. Apparently the office wasn’t informed of this either as they were totally expecting him to have to come back out. This is on top of various

These folks are great ! I called them one morning with a broken stove/oven. The technician (Chris) showed up the same afternoon. He was knowledgeable , polite , and quickly diagnosed the problem. He is the only appliance technician I've ever met that seemed to actually know exactly what he was doing, not just guessing. After getting the parts in, I was cooking again in less than 48 hrs. The wonderful lady (Brenda) in the office could not have been more kind and understanding of my situation, and accommodated me in the most professional way possible. Also, on top of everything else their pricing was so fair. I would have charged me more. The key to great customer service is to exceed the customers expectations and they did that in every way. I will call them again when needed with no he

Brenda at the office was very communicative on getting the appointment set up and followed up! Chris our technician is such a great guy and easy to work with! They took care of our clients freezer for a great price and quick turnaround! Thank you for all your help!

I highly recommend Bestway Appliance for your appliance repair. Not only are they prompt, but they are also professional and knowledgeable. The technician diagnosed and fixed the problem right away where a previous company had failed after 2 attempts.

I don't know why their rating wouldn't be 5 stars from everyone but I guess we all see things differently and have a different experience. I can not say enough great things about Brenda and Chris. After a horrible experience with a 4.5 - 5 star rated company and a refund from them it was so bad, I called on Bestway. The previous company quoted me a $300 repair for my dishwasher and did not deduct the service call from the repair so my total would have been $400 for the other company. Brenda responded to my request and worked with scheduling me via text message while I was at work. She quoted me a service charge that was reasonable and said if a repair was needed the money spent on the service call would go towards the repair. Technician Chris arrived promptly in a clean vehicle dressed app