Big Rock Premium Landscaping and Design

We hired big rock in December of 2020. We did a full design work up of landscaping plus hard scape. Here are the facts 4 years later. - Most of limestone around our pool including coping and edges is crumbling like sandstone. - They put silicone grout on top of the regular grout to hide mistakes and try to make it even. Instead it looks like an outdoor bathroom. - The plaster in the pool and hot tub has cracked, is discolored, and has large white spots through out the pool. - The jumping deck that was designed for our pool is still unfinished didn’t pass code. They put a large piece of plywood on top without a railing and felt like that was safe. - Big rock changed designs several times without permission and was angry when we wanted them to redo it. Or wanted more money. - Big rock paint

We hired Big Rock to install a two-acre property in Holladay when we built our new home. We learned quickly after the install that the quality of the work and the integrity of their word was very poor. We had many 7ft and taller pine trees that were left in the burlap when planted. Now, two years later, those trees are all dead and we are paying to have them removed and replaced. I had a third party arborist come inspect the trees. They provided me with a letter stating the trees were not only planted incorrectly, but often planted in places with little chance of survival. We waited for a year for Big Rock, who agreed to replace the trees but never did. We had to dig up our entire lawn, lay new drains, and replace all the sod due to faulty work by Big Rock. We are replacing all the metal p

We hired Big Rock to transform our backyard and quickly became frustrated. Our frustration was on 2 levels: 1 - The timing and lack of willingness to provide any timeline or end of project date 2 - Quality of Work. While the list is long, this is just a few small examples of what we have experienced. We signed the contract with Big Rock in May of 2021 (over 19 months ago) and it was represented to us that we would have a completed pool by the summer of 2022. We were given a dig date of 9/21- the actually dig date was 2/22. The concrete was shot at the beginning of 3/22 and then it sat for 8 months. The pool was finally completed in 10/22 but as of today, there still is significant work to be done on our backyard. When asked to provide milestone or updates these were examples of the

This is an awesome company that stands by their work. 2 years ago we had over 1500 sq ft of porcelain pavers laid around our pool. When the snow melted this spring I noticed some cracks and looseness in the grout. I texted Brandon and got a very quick reply that they would take care of it. Peri contacted me and scheduled the work. I expected that they would come and do some basic cosmetic repair. These guys did it right. They ground out the old grout everywhere there was a crack or looseness and replaced it with brand new grout. We are very pleased with the repair. I would definitely recommend these guys to my best of friends. Thanks Brandon, Peri, and your professional hard working crew!

Was looking into getting a bid from this company to do my entire backyard. My first phone call the sales rep was late without a text or email. Then when we spoke they had scheduled a time to come and measure and I waited outside my house to greet the sales guy Jake, no call, no text, no email and no show. This is a precursor to how they handle projects most likely. Sorta glad this happened, I feel like I dodged a bullet.