Blue Whale Moving Company - Austin

I would leave Blue Whale a 0 star review if possible. We used them when the father was running the show and had a wonderful experience. Now that his son has taken over I would not be surprised to see this company go under. What a disappointing excuse for a human being. Run in the opposite direction if you are considering Blue Whale. They moved us from TX to NC and caused so much damage and refuse to take responsibility. They will not replace your damaged items. They do not understand how to pack household items. They destroyed a seven thousand dollar Restoration Hardware leather sofa with packing tape. They tore my wedding dress apart. They do not have any sort of customer service or integrity. I am grateful to be in a position to replace my damaged belongings. I know other families do not

From the guy that came out and gave a thorough quote, to the crew that did our move... this group couldn't have been more professional or better at their work. They took great care of packing my stuff, they were responsive and friendly, they were efficient and got the work done on schedule. They asked questions, they took care of my stuff and my home, and I would hire them again ANY TIME! Thank you Blue Whale!

Update: The below remains accurate, however Blue Whale has reached out to me as part of settling my complaint with TxDOT and rectified the matter. Blue Whale completed the move as originally quoted, and compensated for the small damages caused during the move. I've changed my score from 1 star to 3 stars to reflect this resolution. --- Blue Whale Movers were courteous but 3 hours late and did not complete the work, left furniture in dangerous assembly conditions, and left my home damaged. I called Blue Whale the morning of the move to confirm my appointment since I had not heard from them except when we first booked it. They stated that we were confirmed and movers would call us 20 minutes before arrival. An 8:30-9:30am arrival window turned into a 12:30pm arrival, with no apology or

DO NOT USE THIS COMPANY! They broke the dresser I have from my dead mother, and they tried to low ball me instead of getting it fixed, and they put a hole in the wall of my brand new house. It’s been almost a year and they’ve done nothing! Again, in my opinion you would be better off renting a U-Haul truck and hiring someone you find under an underpass to help you. I left a voicemail for the manager, and got no response. If they do not respond to me by this coming Monday, I will be going to their office in person to resolve the issue.

I’ve used most of the big Austin moving companies and most were great to pretty okay. Ended up buying a new home on a whim and a friend recommended Blue Whale. Easy from the start, excellent communication, they arrived on time, worked hard and fast, and got all of my stuff moved without any issues or surprise pricing at the end. 10/10 would use again.