Bluegrass Plumbing

We needed our sewer line replaced and they were one of the reasonably priced company among many. I did not personally interact with the workers but my husband did and said that they did a good job. My issue with them began when my husband called with some concerns related to the work being done, he was spoken to in a very condescending manner. When I pointed out the inappropriate tone during the call, the lady and I had a little back and forth which ended in her threatening to stop the work already started in our home. They completed the work as the "boss" came down and addressed my husband's concerns. Her behavior was completely uncalled for and very unprofessional. She shouldn't talk down to customers when asking reasonable question regarding work being done in our home. We would still

These guys are great. Prompt, informative, knowledgeable, professional and very down to earth. It was easy to make the appointment, they arrived earlier than expected, handled my water heater problems, explained the issue and had information on ways to prevent other common problems that may arise. They got the water back on and double checked everything before they left. I'll definitely rely on them again.

Ran all new pipes from water meters to 5 trailer units. Scheduling was easy with friendly ladies taking the call. When things got technical, the owner showed up and heard my concerns, made a plan. Job was done timely, and I didn’t have to do anything but write the check. I did have a concern at the end, and it was taken care of with no problem at all. Great group of professionals.

We have worked with them serval times and normally have no issues. The last service call they had to fix a diverter in one of our showers and take off the old tile. When finished they told us to call once we got the tile fixed and they would come put the handles back on so it would be useable. Paid for work done and fixed the tiles. When they came back out to put the handles on they charged us $200 claiming it was a second service not covered under everything done before and paid for. Never disclosed that it would an additional fee or how much. Lady on the phone was unwillingly to discuss our concerns and just demanded payment. Not happy.

Called and made appointment. They showed up within the time block. They were efficient and even fixed a part that I didn't know was messed up until they were testing the toilet. Problem solved and was able to have my Superbowl party. Thank you!