BMS CAT

As a property manager, I’ve dealt with a variety of service providers, but my experience with BMS CAT Restoration during a recent apartment flood was exceptional. From the very first call, their team displayed professionalism and a genuine sense of urgency to address the situation. They arrived on-site quickly, equipped with everything needed to assess and mitigate the damage. The technicians were not only skilled but also extremely courteous to my tenants, ensuring they felt supported throughout the entire process. I appreciated their clear communication, keeping me informed every step of the way, and their proactive approach to resolving the issue quickly. The restoration work was done to a high standard, and they ensured that the unit was fully dried and restored before handing it back

The BMS crew did an exceptional job. Unexpected floods and remediation are never joyful time, but the responsiveness, communication, and professionalism of the BMS team were second to none. They took a lot of stress away from an otherwise very stressful situation, and put my kind at ease. They have my total trust and I would highly recommend them.

My experience was extremely poor. I was not kept informed about timing on repairs nor days and times for arrival and or departure. The project lasted much longer than anticipated. Billing was not helpful or transparent.

I would strongly recommend AGAINST hiring BMS CAT. After 6 MONTHS without having my 3-week job completed, I terminated my contract with BMS CAT. My experience was frustrating, aggravating, and disappointing. BMS CAT failed to communicate within their own company and with my husband and I, the clients. No work was scheduled that did not start with me calling to see what the work schedule for the week was going to be, or not. Crews were routinely unaware of the work to be done and had to be informed by the client. BMS CAT failed to comply with the conditions of the contract as it related to the start, continuation, and completion of the work. The work was not started within the 10 business days after the signing of the agreement. Work did not continue for 21 days straight as defined by the

I never wish to experience water pouring into my basement again, but if it were to happen (fingers crossed it doesn't) without hesitation I would contact BMS CAT. There were lots of twists and turns that made the job challenging, but they stayed until the larger problem was solved. I truly appreciate their hard work.