Bowen & Son AAA Services

I had to give more than one star only because the technician that came out was very polite and did good work. Now for the negative. The office is horrible about even answering phone call let alone communicating when the service tech would come out. Every reviw you read about the office is spot on. They might be great for contractors to install a new system when not on a time schedule, but as a home owner the office will drive you crazy. I really don't see how they stay in business other than contractors using them.

My husband & I choose Bowen & Son Heating & Air nearly 3 years ago when we decided to build our first very home. To say the least., ALL of their employees were extremely helpful during this process. Very professional and eplained everything we needed to know in full detail, so that we were aware of exactly what we were purchasing etc. As far as work quality goes I must say they were fantastic, very professional as I mentioned earlier, on time as far as being there when they said they would be there., and still to this day they frequently call just to make sure everything they installed is still working efficiently. We recommend Bowen & Son AAA Services to anyone and everyone needing some Heating and Air work done...

We called them since we are in new construction and they were the company who installed the unit, hints still under warranty. I am currently 32 weeks pregnant, and they CANNOT stick to the time that they have told us they would be here. It’s now been 4 days (supposed to be here TODAY 5/27/21 and now they say they can’t get here till next week. Poor service, poor customer service. Not happy, going to different company and will figure out warranty with hvac company about labor cost. Builder needs to find new company to go through, since this one can’t live up to a contract/warranty.

If I could give this business zero stars I would. Probably even negative stars. We have a new construction home and this is company that the builder used fot heating and air. So our ac has been going out multiple times a week so we call and have them come fix it and there is always a scheduling issue. The problem is it should have been fixed the first time. It wasn’t. Ac went again they came and replaced a fuse they said it would probably go out again. (Why not fix the problem properly then)? So now two weeks later our ac is out again. We have been waiting on them for 5 days now. They call every day with an excuse as to why they can’t make it out today and they will come tomorrow. Still hasn’t shown up and going in day 5. It’s 90° outside. We have an infant and are without ac. This compan

I choose Bowen and Son for a new furnace and central air unit. They were professional and didn't try to sell me anything that I did not need. The installation process was seamless. All of the employees from the installers to the office manger were polite and friendly.