Bowling Green Fireplace & Grill

We cannot say enough good things about this company! During this winter storm, when temperatures were dangerously low, they came through for us and got our fireplace up and running quickly. Their responsiveness, professionalism, and kindness truly made a stressful situation so much easier. The technician was knowledgeable, efficient, and took the time to explain what was going on. In the middle of freezing weather, having heat restored meant everything — and we are incredibly grateful for their help. Highly recommend them to anyone needing fireplace service. Outstanding customer service from start to finish!

Excellent service! The fireplace is like new! They were on time, friendly and clean. Would highly recommend! Thank you Seth!

Purchased a 60” Slim Electric Fireplace and couldn’t be happier. It looks and sounds so realistic. Has an outstanding display with multiple color and flame options. Delivery was prompt. Installers were professional, explained all the options in detail, and were in and out within an hour or so. It’s a top notch product with fabulous customer service to match! Thanks BG Fireplace & Grill!

Absolutely terrible business to deal with. Numerous delays in construction due to their poor communication, unprofessionalism and general lack of work ethic. They have on more than one occasion refused to show up to do the work when scheduled. No showing caused weeks of delays on construction and the open chimney caused water damage on interior plywood. Numerous attempts to contact them went unanswered. They also will leave trash everywhere behind the firebox. I had to use a shop vac to clean up all of the scrap wood and trash. Unprofessional and dangerous as this could have caused a house fire. I have nothing positive to say. Save yourself the trouble and get anyone else to install your fireplace. ***Edit*** Unprofessionalism continues. Add refusal to take responsibility to the list o

It was just ok. Decent gas log display. Expensive though. We ended up buying our gas log set online and saved over $500. The said the could install a set we buy there for an additional $200. For the prices they charge the install should be free because anyone can do it. Young gentleman salesman did a good job answering our questions. You can go there to look at sets then buy online and save $100s.