Brent's Heating & Cooling

Furnace caught on fire and it’s -20 out today. I call them to come give me a quote on a full replacement. No answer. It’s a Saturday morning so it’s understandable. They have a number to call on there office voicemail for emergency’s , I call it and no answer. The voicemail says if this is emergency’s call the office directly. Pretty unorganized operation and they lost my business immediately just because of this little run around.

Had both my furnace serviced and repair on the same day. One failed the following week and the other failed a week later. Same issues happening on both furnaces. Wasted money and time.

The technician came out the same day I called and was professional. Unfortunately, a crucial part of our 25-year-old furnace was obsolete, so a complete furnace replacement was necessary. Although this wasn't what I was hoping for, they provided me with a fair estimate and worked quickly to replace the furnace. Our heating has never worked better, and I will definitely be calling Brent's for any future service work.

While being told that you need a new furnace is not a very good experience, Mitch, and the crew from Brent's went out of their way to make the process smooth, professional, and comfortable. Everybody we dealt with was extremely knowledgeable and very friendly. The new furnace install took less time than anticipated and was very well done. We are very happy with our purchase and with the service from Brent's Heating and Cooling.

We needed some repair on our cabin furnace and he was right on time. He was able to get the furnace going very efficiently and did adjustments so it will function properly now. Very pleased with your company and the people working for you.