Brian's Heating & Air Conditioning

Mostly Bad! We had a couple visits to have our old hvac serviced. The first visit they suggested the AC wasn’t actually connected to the wiring - we had moved in the year prior and didn’t know much about the unit but figured they must be right. When they came back they found that it was indeed connected to the wiring but highly recommended we replace it. Heavily pushed installing a heat pump unit with wireless communication. Sold it on the tax benefits etc to make it sound more affordable. The installers left 6 holes in our walls and ceiling looking for where to wire the new unit. The holes were never repaired. The unit itself required service calls in the first three years. The Bluetooth function - which is necessary for it to turn on - doesn’t work consistently. We called someone to co

The salesman was kind. The duct install team did a good job. The furnace and a/c work well. After that it kinda went downhill. We had a tricky attic install where the unit had to be installed on its side. The workers left and everything looked fine at first glance. I paid the bill and that was that. Then I looked more closely. The workers left with a return vent hooked up to nothing. There was just an intake hole left open in the duct and the return vent was hanging in the wall. Upon closer inspection, they installed the unit with no way to change the filter - it was completely inaccesible. I called to see if they would come back and remedy the situation, but I had already paid and they were not interested. In the photos you can see the inake to nowhere and the filter with no way to cha

Last week there happened to be a couple warm days in Tulsa. When I turned on my air conditioner, it started making a noise that I knew wasn't right, but I definitely knew what to do - turn it off & call Brian's Heat & Air. I asked Brian to put me on the schedule for the next day or two. Brian called me that very afternoon & showed up at my house ready to look at my air conditioner & get to work - which he did, and within an hour had it fixed & running. Now I'm ready when the warmer temps are back again. I've used Bryan many times in the past years & he's the one I'll continue to call for my air conditioner & heating problems. Brian is very knowledgeable, polite, professional & gets the job done. God Bless you Brian.

We had a full HVAC and ductwork tear out and installation done by Brian’s HVAC on June 1, 2024, costing us $17,000. Since then, we’ve experienced nothing but problems. Just ten days after the job was completed, we had to request a follow-up appointment due to issues with the installation. The service manager who came out on June 10th was dismissive, rude, and only stayed for a few minutes (we have everything on our doorbell cam). Despite promising to reschedule, we never heard back. We had to escalate the issue to the owner, Brian, who came out on June 26, 2024, and apologized, noting that the manager was no longer with the company. He agreed that several things were done incorrectly, and a technician was sent out the same day to fix the issues. Unfortunately, the problems didn’t stop the

Excellent service as always. I've used them for 4 years now and they are professional, punctual and thorough. I was serviced by John today who did excellent work and pointed out something important that needed updating and got to work right away even though it would have taken an hour more of time than was scheduled. Very much appreciated.