Brightline MiamiCentral Parking Garage

I would like to take a moment to recognize an exceptional employee, Daniel Barrios, based out of the Brightline Central Miami station. Daniel went far above and beyond in assisting my family during an unexpected and stressful situation involving my son. From the moment he stepped in, he was incredibly professional, patient, and compassionate. His kindness and genuine empathy immediately put me at ease, and he handled the situation with such efficiency and care that what could have been a very difficult experience was resolved smoothly. Daniel’s calm demeanor, professionalism, and willingness to help truly made a lasting impression on me. Employees like him are a tremendous asset to Brightline. It is rare to encounter someone who not only performs their job well but also shows such authen

I pay monthly for the parking pass and everything was going smoothly until the day it expired. I am on the auto renewal parking pass and it expired on 2/19 when i parked. According to the app it auto renews on 2/20. There IT team set the auto renew to go through late the next day giving it about 18 hours where the pass shows as expired, so when I left for the airport (in a hurry) it was locked and I couldn't get out unless I paid 20$. No one from their support was able to help, couldn't find my name in the system, the phone line for customer support was down. My only option was chat where I got a "We will look into crediting you 20$". Now if they were quick to remediate this or had any tracking on the support ticket I opened maybe I wouldn't rate this 1/5 but this whole experience has bee

We purchased prepaid parking with our Brightline tickets. When exiting the garage, the instruction says scan the QR code of Brightline ticket - BUT IT DIDN'T WORK. Everyone with prepaid parking had to press Help Button and talk to a Universal Parking agent - who couldn't validate the information nor to see the registered car license in system. We were told to press "Lost Ticket" and paid $20 to get out of the garage, and then contact parking company to get a refund. I contacted Brightline immediately after I got out of the garage (1/19/2026), and rep said will send an email to Universal Parking. Today I emailed Universal Parking and here is their reply: Please note that any QR code, related issues, and payments made by the customer are handled by Brightline. Universal Parking is unable t

Worst experience ever. Extremely rude and unprofessional staff. There is no guaranteed covered parking despite what they promise—at best, you may get a pergola or completely open parking. They did not provide the shuttle as promised, even though we had a reservation, and still charged us extra. Make sure you carry extra cash, or your cruise trip could be impacted. Do not expect a receipt for cash payments. They had only one shuttle for over 40 families waiting to go to a cruise, creating complete chaos. Because of this, we had to pay for Uber to and from the parking lot to the cruise port. Plan for an additional ~$50 for Uber if you do not want to wait for hours or walk to the port. The entire experience felt biased and poorly managed. Worst, worst, worst experience. Good luck if you ch

Amazing service for local traveling. Definitely a strong option when it comes down to moving around in the south east of Florida. Drinks and snacks are available for purchase if you buy the Smart tickets, and included if you get the Premium ones. Masks are required during the trip but they're flexible if you're seated and eating/drinking. The washrooms in the carts are clean and spacious.