Brown Plumbing & Septic LLC

This company is very unprofessional. We had a septic inspection that was scheduled by Jacob that was supposed to happen and then never showed up, never called, and didn’t offer any compensation for the lack of service. When we finally got ahold of someone we were told “sorry I know this can be frustrating” but presented no resolution. After we had already taken work off and were waiting for them to show up. I wouldn’t recommend this company to anyone.

Septic I had made an appointment with Brown Plumbing and Septic back on 9/6/2024. That day came and went and no one showed. I called another company and had it taken care of. Fast forward to today 12/9/2024 … a nice young man named Jacob from Brown Plumbing and Septic called to say they found my ticket from September and they were sorry it was overlooked and to see if I still needed service. It takes a big man to admit to his error and I wanted to take the time to publicly THANK HIM!!!! Thank you Jacob

I use Brown Septic and plumbing in the past to pump up my septic tank and to repair the tank, and they did a good job. As a result, I call them again when I needed to have the tank pumped. We made it an appointment to have it done, but I was going to leave town unexpectedly. I needed to change the appointment. I called at least three times a day for five days and was never able to speak to a human day. Messages and never received a call back. I left a note on my house while I was gone, telling them that I could not be there. I am not sure if the tank was pumped or not, and I called Brown Septic and plumbing again to find out. I was amazingly able to speak to a human being again, Me she would check things out and give me a call back. I never received that call back and I have no idea what w

Brown’s Septic came out on an emergency call and quickly discovered the issue with my septic. They saved me a lot of money by discovering the pump was incorrectly installed when the system was originally built (by a different company). The crew was extremely knowledgeable and got my system up and running again. The company that did the inspection when I bought the house failed to catch the issue or actually empty the tanks. Brown’s Septic has earned my business and I will call them again if I need septic service.

We called this company 6 times in 4 days, asking them to send us a copy of the work order that they performed for us in January. We are selling our house and the buyers required a septic report or inspection. We spoke directly to the office manager & when she didn’t send the Reper, called and left multiple messages, none of which were returned. I had to drive out to their office to ask for assistance and was told someone would help me the next morning. No one did. We had to pay $900 to another company to provide an inspection, because Brown refused to provide a copy of the work they had done earlier this year. I would never call them to do work, again.