Buckingham Companies

I’ve lived at one of their complex in KY for 3 years and have updated my reviews multiple times because they are so inconsistent. WOODBRIDGE APARTMENTS The bad: • Water & sewer are master-metered and split by unit size. We are paying $160–$180+ for a 2/1 unit, and you can’t even see your actual usage on the 3rd-party billing. High water & sewer bill that feels completely unfair. • Internet is non-optional ($83/month currently). As I’m typing this, it’s been out since 1/9/26. Outages have made me miss work, completely unreliable. You can get your own internet for way cheaper and better but then you’d still be paying for theirs lol. • Dumpster is always full of furniture; looks trashy. Other trash right outside of it. • Owners often let dogs run unleashed. And to mention, dog poop aren’t p

Any large leasing agencies will have their issues, but writing this review specifically for Will on the Cityway maintenance team. We’d had some issues with our AC, 2 maintenance calls last week that didn’t seem to do much. Will came today and actually showed me what was going on. Lots of debris all around & the filter was completely caked on with lint. Apartment was hot & energy bill was high because of this. Will cleaned up all the dirt & debris in the utility closet & vent leading to it, replaced the filter & was super nice + informative while doing it. Wish this happened the first 2 times, but thank you Will for your help & customer service!

Buckingham is a JOKE. They hide behind “centralized” no one answers the phones. When you are lucky enough to receive a response to an email you are told they are busy and manage multiple locations. Clearly, this is not my problem. The only positive thing I can say is that my property manager Mark and Shelby care and do what they can. However, Buckingham as a whole is horrible. If you are looking for an apartment in Indiana (or anywhere) and Buckingham is the management company, RUN FOR YOUR LIFE. Maintenance is hit or miss. The offices are closed and only open during certain hours and only one person is available. The rent increases are RIDICULOUS. Again, this is not the fault of the staff, this is Buckingham. If I receive a response, save your keystrokes. Your keystrokes mean nothing. P

I lived at the Village on Spring Mill apartments. Loved the apartment but Management has a lot to be desired! I moved out the beginning of the year and have tried on numerous occasions to see if I have a refund check and if a package was delivered there. NO ONE has called me back so today I called corporate. Surprise, the phones ring but no one answers any of the departments I picked

This is an amazing apartments company, if there’s anything wrong, they come fix it right away. I live at the Northlake Farms location in Gurnee and their service is the best. The property manager is insanely nice. I have been living here for 13 years and I’ve never had difficulties staying here. They also do a great job keeping the apartment looking nice, they are making new parkings, filling in holes in the roads, and etc. If I ever had to recommend anyone to an apartment in all of Lake County it would be this one. Wonderful apartment.