Budget Truck Rental

The older lady with grey hair that acts as a receptionist was very rude & not very helpful. I was told I could not use my Ally bank credit card as it’s not a “real bank”, which it is an FDIC accredited bank. $120 for insurance on top of my own coverage that is needed?! Save your time, energy & money & just go straight to U-Haul instead.

DO NOT I REPEAT DO NOT PICK UP OR DROP OFF AT THIS LOCATION. 0900 is the open time it is now 0939 and no one is here. Called customer service and of course no help. Clearly this has been an ongoing issue with this location if you ready the review from 4 months ago. VERY UNPROFESSIONAL. This is a shared location with pep-boys and all the employees say she usually comes in around 930-10.

If I could rate below zero I would. Budget is one of the worst truck rental company On July 26, 2022, I picked up a 26’ Budget rental truck at Serrato Enterprises INC located at 7680 Bandera Road, San Antonio, TX 78238. Which had been reserved for six months for a round trip to travel to Connecticut for a wedding and back to Texas. I paid $6860.00 for the rental truck on my credit card. Unfortunately, the truck did not perform well because the truck broke down in less than 24 hours in our possession. First incident happened when the tired which was bald blew out in the highway same day. It took the roadside assistance until the next day to replace the tire. Soon after the truck broke down. I immediately reached out to raise a complaint to your company along with others who were affected b

I chose to use this company because they gave me the best quote for a simple furniture move. After using the vehicle and returning the vehicle, it just went downhill from them. All kinds of hidden fees not mentioned during checkout or during the quote, and I was charged the refueling fee even after filling the tank up. They also emailed me trying to say I never returned the vehicle and threatened me with more fees, until I gave them specific date and times then they all of a sudden “completed the checklist”. Just a poor experience. At first I was quoted $140, which seemed very reasonable, then upon picking up the rental, they add a $38 insurance, which I guess was reasonable but felt it should’ve been mentioned when making the reservation. My final bill was around $280 with all these hidde

Worst place to do business with! Called customer service because my rental was scheduled for 0900 and nobody showed up. Customer service is no help. Very incompetent people to deal with. They should really close this location of nobody is willing to help! Renters beware!