Burke Energy

Something has changed with Burke Energy, and not for the better. Having been with them for well over a decade, the deterioration is glaringly obvious. We had an appointment scheduled for a time frame of 2pm-5pm, yesterday, which was moved back each time I called. At 4:00 pm, I was told a specific technician was a few mins away, only to learn hours later, he called out sick. Then I was told the next tech assigned was stuck at a site with an oil leak since 3:30 pm (only to learn later that was a total lie) and he would be there between 5:00pm and 7:30. Then it was 7:30 pm to 9:30 pm arrival. Thankfully he showed up, but it was 10:00pm! Things do happen, but their inability to update accurately and provide a realistic time frame window of arrival is what is most unprofessional and inexcusab

Was paying over $1 a gallon more than other Burke customers, called to discuss why three times in 10 days, was promised a call back from a manager and never received one. Switched to a new provider and saved 30% instantly. Their service team is great but get your oil elsewhere. They’re ripping you off.

I was greatly appreciative of James' work in servicing our furnace. He described everything in detail, was both professional and courteous. He was trustworthy and was a great Ambassador for Burke Heat.

Please check your bill if you use Burke Energy. Burke Energy recently delivered 200 gallons of oil to my retired, elderly parents, who live on a fixed income, at $5.02 per gallon. At the time, the average market price was approximately $3.15–$3.45 per gallon. I live about 30 miles away and, that same week, paid $3.29 per gallon. My parents are long-time customers and are enrolled in automatic delivery and autopay, so they do not think to question the charge. I called Burke Energy and waited 20 minutes to speak with a representative. I was told their prices are generally higher than other companies, justified by the quality of their product and services. I requested a supervisor review the delivery and consider an adjustment. The following day, they were offered no adjustment to the $5.0

I would not recommend this company at all. They just come whenever they want, don’t provide a phone call prior to coming, and charge a ridiculous amount of money. They originally said they would come to fill when the tank hits half. Our tank was JUST filled in November and they came TODAY to fill again. We don’t use oil to heat our house, so there is NO possible way we needed oil again. Paying $500+ each time they come is not sustainable for anyone. I’m tired of the “we’re learning your usage” excuse when it’s been a year already! I can’t wait until our contract with them is over so we can cancel. I’ve never worked with such unprofessional and unorganized people before. Run while you can and don’t get stuck in a contract with them! Also, please don’t leave your silly generic response to em