Burks Service Co

Larry from Burks service have been to our house a few time. What a great company. I tried to install a new humidifier and could not figure out the wiring. Once again I called, they arrived on time and got us fixed quickly. LeeAnn in the office is always so nice to schedule with. If you need service you should give them a try.

This company does not even deserve 1 star, more like NO stars!!! Been waiting on a quote for two weeks tomorrow April 18, 2019. My husband called them last week to ask about the quote, the lady he spoke with said she had no way to email him the quote so she would mail it. Well yesterday April 16, 2019 same lady called to confirm an appointment to new unit installed today April 17, 2019, my husband said " no we haven't even seen the quote" and guess what she still hadn't even mailed it!! How ridiculous is that, wants to confirm and appointment when they have not even supplied a quote. I personally called today, had to leave a message, so we shall see if they return the call, but I'm not gunna hold my breath!

While he seemed to know what he was doing, and got the AC back on fairly quickly, his attitude was colder than the AC. I advised him of what I was told by the last tech that looked at it, hoping it would point him in the right direction. He told me that with the heat advisory he has to come out "wheather he likes it or not" and then on the way out the door he just said "it's fixed" followed by "it has nothing do do with the (issue I had explained)." This was under his breath as he's walking away giving me no chance to ask what the issue was, or what I needed to look out for in the future. Did they do a good job? Sure. Would I recommend them to someone else? Absolutely not purely due to the fact that he wanted to have an attitude about getting paid to do a job.

If you have a new construction home do not use this company for the following reasons: 1. Will not pre-order unit prior to electric established on property 2. Will not conduct site visit prior to install creating a reschedule (had 2 weeks waiting period for the unit to be ordered, why not do a site visit during that time?) 3. Not prepared for a new home construction install on a Modular/Basement foundation... would have been able to figure that one out during a site visit...hmm site visit maybe? 4. Sent 1 service man to do a major A/C install on Modular/Basement construction? 5. Called Customer Service line - lady argued the fact that they do not do site visits and if modular home was purchased from dealer (Amega) that there is only a default installation of 20ft. **Translation** - Only on

My heater went down Christmas Eve highs in the 20's. They couldn't get the part, but my HVAC friend got it ordered for me , but he had Covid 19 and couldn't install it. Burks refused to install a part that they didn't order themselves. Even checked with the manager, against their policy. Merry Christmas to you too!Thanks for nothing