C L Carter Heating & Air Conditioning

I have been using CL Carter for my HVAC needs for over 25 years and I say they have not changed at all. They are a first class company that makes you feel more like family than a customer. They have installed multiple systems at numerous properties and I never feel like they forgot me once our systems were installed. Dave Deuel just came out to get our system ready for the winter and I have to say how impressed I was with him and his knowledge and his thoroughness. Thanks Dave for your excellent work and thanks to CL Carter for making me feel like family vs a number. You guys are truly the best!

Poor service relating to AC repair. Charged $300 for “one pond” of Freon and board reset. When that didn’t work, attempted to charge $1100 for new board, $3500 for new compressor, and $300-400 for new valve OR $14,000 for new unit. Left screws and caps on ground next to unit. Different company resolved issue by replacing $100 stuck valve.

Great experience with replacement of our entire ac two zone system. Additionally, they rigged up my house for gas and installed a new gas stove. Price was fair and within all quotes I received, their service was excellent.

GO ELSEWHERE FOR WORK! Called and left a msg with Linda, regarding a quote for a water heater install. Was advised that Mr. Carter was out and he would call back. He called back and I gave him the details of requested work. I told him I was getting estimates since it was a lot of money. He flat out told me "it won't make a difference, go with the other estimates", and he hung up on me. I called back thinking we got disconnected, but we didn't. Explained what happened to the receptionist and she was very apologetic on his behalf. He could've been having a bad day, but we all do. Sorry sir, I was trying to support small local businesses. Good luck, to your company!

As I purhased a foreclosure as a new widow in Dec 2012, I had no idea who to have repair a non working Heat Pump, for a closing of Jan 4, 2013. Temps are in 20-30s in North Eastern NC, just south of Chesapeake, VA 7 miles. Mr Carter himself came & inspected the HVAC with his senior sales person. He at 62 was up in my attic. I thought at his age he could be trusted for a fair bid & work ethic as his company is quite large. He came down and said he would get back to me the following week as the system was not working at all and I had to remain in a hotel, while repairs were being done. (I was prior military dependant & was relatively new as my husband came with me and within 6 weeks was gone as we discovered Cancer that had metz to the brain) Mr Carter gave me a bid of $2100 for compressor