Cabinet Factory Outlet - Saint Augustine

Absolutely Terrible Experience - Do Not Use This Company! I began a kitchen remodel with this company in December 2023, and here I am months later with a partially finished kitchen and endless headaches. From the very beginning, the design was a disaster. We went through multiple redesigns, and even then, the company repeatedly ordered the wrong cabinets—twice! Measurements were off, parts were missing, and basic details were completely overlooked. All of this would have been annoying but fixable if they actually bothered to finish the job. The installer only completed about 60% of the work and then vanished without a trace after we paid him in full (including feeding him multiple lunches). I initially thought Christina, the manager, was professional, but that quickly changed. She was ru

The absolute worst company to deal with. One year later my kitchen still is not done, paid in full January of 2025, cabinets delivered in July and installed all but one which still isn’t here January 2026. The owner Tom is rude and lies to me about the situation and blaming everyone else. He told me that the place that makes the cabinets doesn’t have my cabinets anymore, but I found out that they won’t deal with them anymore. His answer was to put a white cabinet in there. My cabinets are gray, that would look terrible.

We did a remodel in 2018 and purchased our kitchen and 2 bath room cabinets from the St Augustine Cabinet outlet across from Cobblestone. We specifically bought Waypoint because they have a lifetime warranty. Our first set of cabinet doors the paint started peeling. They ordered replacements in which some came in damaged and what was not damaged they replaced. Those replacements are a brighter white than the originals so now we have two tones on our cabinets. And the ones that they reordered were supposed to to go to the store two years ago. We have yet to get those and we still have paint peeling from our original cabinets that did not get replaced. We have contacted Christina throughout this and she reassures us that Matt the rep will be in touch and that has not happened.

Went into the store and selected cabinets. We paid for those cabinets using a credit card. Then we found out that the doors were not solid wood as we wanted and so we did not approve moving forward with the order. We asked for a refund and we're told the owner was out of the country and there was no date for his expected return. Since there was no time frame for the owner's return we told them we would dispute the charge and did so with our credit card company. They did not respond in time and the charge was reversed. They then disputed the reversal because there was a design fee and measuring fee. They sent in their documents which showed handwritten fees on the credit card card receipt that was not on our receipt CFO then charged the credit card, which they had kept the the credit card n

Won't return calls management is worth nothing they don't know how to communicate and won't fix issue ordered 1yr ago and still missing 1 cabinet and they have no intention to resolve issues since tom(the owner) got bad reviews now acting very unprofessional definitely go elsewhere not worth it.