California's Gunite & Pool Plastering Inc

So after the sales person canceled on me two days in a row I call to inquire if there was another sales person whom could do my estimate. The sales manager called me back and was quite rude! She explained there were 3 people. Her 70 miles away, another 100 miles away and Mr. Canceled twice is the closest and only one in my area. She's 69 and can't retire because no one wants to work. Anyways she stated that there are 20 other companies that service my area. She said this 4 times. Although most companies that service my area only do new installs there are a few that will repair. This sales manager lost the company a possible $30,000+ customer who needs pool and pump!

Although they appeared to have done a good job at the beginning, time told another story. First off, they could never figure out how much I paid. They kept claiming I owed them money and on TWO occasions I had to get cancelled checks from the bank to prove I paid. Then, after they installed pool equipment (in addition to the resurfacing, tile, etc) I found out they were not supposed to do that as was evidenced by me later finding out it was all installed WRONG! Like really wrong. I had to get the manufacturers reps and a licensed dealer out to repair at great cost to me. Now, the tile is failing - see the pics - and it's only been two years. I would NEVER use these guys again. Anytime I contact them, the just don't return my calls/emails. Check YELP and BBB websites, these guys do NO

I submitted a quote to renovate my pool on Google Ads 10/2. They responded to me quickly and they were very polite. They are a locally owned business.

The worst part of our pool is the wet edge plaster they installed. It's a complete disaster. Boot prints, trowel marks, acid burns from the 2nd acid wash they applied to fix there mistakes. The owner did a site visit, said it's within industry standards, 3 other pool companies said tear it out. They didn't show on repair days, don't respond to emails, don't stand behind there work. I'm a licensed contractor in CA, and it's contractors like this that make everyone cringe. Stay away, do your homework, this company is by far the worst in the industry..

I had the pool done 6 years ago and all went well, no complaints. However ,6 years down the road, I have calcium cracks and calcium modules in the plaster.. there is a you tube video that explains that it is plaster defect not water chemistry.I spoke with a very rude woman in the office who said she had 25 years experience but was no help at all. I would not use them again.