Cape Fear Appliance Services

Sitting in the lobby listening to one of the employees talk to a customer. Extremely rude! Impatient, exasperated, all around terrible service. Furthermore, the new address of this place is 2445 Carolina Beach Rd. The old address takes you to some random church.

Top notch service from John the owner! I had to process a warranty claim on my new LG dishwasher. Let's just say LG took forever and did not want to issue a warranty service call. From the moment Cape Fear Appliance got a hold of my claim they contacted me multiple times keeping me informed when John would be on site. John immediately identified the issue, contacted LG to see if there was a fix and resolved my problem within a matter of minutes. Next time I will not be going through the major box stores for appliances but solely through Cape Fear Appliance.

06/29/18 Called Maytag for a Microwave issue under warranty and they recommended Cape Fear Appliance as there repair company in Wilmington. Maytag contacted them directly and set up a July 2nd date to be at our house to make the repair. Maytag also said they would call to confirm the time and even gave me there phone number if I needed to follow up. Well, they never showed up the 2nd, did not received a phone call and I even called and left a message on the 2nd on there phone. July 3rd called Maytag again and told them about this and they called CF Appliance who told Maytag there system was down and they never received the information from them [Maytag]. Mind you, I had left a voice mail which was never addressed why no call back from them today the 3rd. After looking at there reviews and

I've been using Cape Fear Appliance for years now for both personal and business appliance repairs and they always deliver. Knowledgeable, pleasant to deal with, and reasonably priced. They've repaired a few washers, dryers, and a dishwasher for me - all properly diagnosed and fixed with no surprises. Highly recommend.

Very poor service. Set an appointment from 8am to 12pm and several hours late with no compensation at all. Turns out they took the wrong way to the residence that is blocked by a fence. So instead of driving one mile around they decided to head to Topsail Beach instead. If you value your time pick another appliance repair company. Customer service is important but apparently not to this company. Its more about their convenience.