Capital Brick

Customer Service Ghost Town: Not a Soul in Sight The title perfectly captures how we felt about Capital Brick Company’s lack of responsiveness. We were disheartened because they were our original supplier used when we built our home, a partnership we had once valued and trusted. We reached out to our original salesperson, Mr. Bart, to purchase the same bricks for our home addition, but to no avail. After weeks of our persistent calls and messages remaining unanswered, and the promised callbacks and quotes failed to materialize, we found ourselves forced to independently source the bricks in Birmingham. As business owners ourselves, we understand the importance of good customer service. We also understand that finding quality employees are difficult to find in these challenging times we

I'm a homeowner of a 1973 abode that we love. A very seasoned tree fell on our home and demolished our brick terrace. It was my favorite part of the house so it meant a lot to try and salvage as much brick as we could. Of course, my 1973 brick is no longer made and I had to match a very pink weathered brick. I thought it would be easy to show up at Capital with lots of choices. Nope! There's a reason why vintage is vintage. Steve was so understanding, worked with me and matched me up with the best choice! I really want to express how appreciative I was because these guys work with big time contractors! So know, they work with everyone! Thank you Capital for your time, expertise, patience and helping out a homeowner who loves her vintage brick;)