Caprock Plumbing Heating and Air. INC

We live in the country and our Nat.gas co. Was closing down our gas line. We were being converted over to propane. New gas lines were run, hot water heaters replaced, and the heating unit was changed over. Work was started one day and finished the next. Over night they made sure we had heat and hot water. The young men working at our home were polite and knowledgeable. When we asked questions they were all willing to explain what was going on. We highly recommend Caprock Plumbing

Made a mistake and hired an individual who messed up all the plumbing for our grooming salon. Called Caprock and they came to the rescue! Very professional and quick, super friendly and understanding. I'll call them before anyone else from now on!

Our leasing agent has contacted this company on our behalf. She states that whomever takes the calls is extremely rude each time she has dealt with her. We have waited a week for them to come out to move our water heater. Not once did they contact us to let us know that they were delayed! She was told it is because they only had 5 employees and they would get to us soon. We called back again today and was told they could finally come out to move it, but could not return for at least a couple more days to move it back to where it needs to be, so that the electricians could do their part. It's a good thing we did not need water heater to shower!!! I noticed your company has responded to another review with an excuse as well. Please let it be noted that I did NOT state in my review that

I contacted Caprock at night because our furnace went out. Layton was here the first thing in the morning. Tillman drove to Lubbock to get parts. They had our heat back before noon. This is a great business. I highly recommend them.

Our electric tankless water heater was not heating water. Plumber came and told us unit was not big enough. Recommended gas tankless or traditional water heater and left. I was able to contact manufacturer of our electric water heater. Turns out elements needed to be cleaned...representative sent cleaning instructions...works like a charm now. I called Caprock Plumbing and explained situation that plumber had done absolutely nothing during service call. She could do nothing but to tell me to send payment of $72 for service call. I will never use this company again and would never recommend to anyone else. Bad service as well as customer service.