Carpet Mills Direct

My family and I have been coming to Carpets Direct for over 30 years. We have always gotten excellent customer service across the board. Installation has always been timely and the installers are informative and professional. They have a variety of services including binding. I have moved to PSL and still rely on Carpet Mills for my flooring needs.

We had a really great experience across 2 purchases. Bill gave us straight forward options with our carpet selections and helped us meet some timing goals during out home renovations. Bill provided excellent customer service from start to finish. The installation teams were on time, worked hard and the installations looked great. This was a great deal on our budget and we we treated very well. We highly recommend this team!!

Got a great deal ! Install and price were fantastic. Will definitely use again

I needed new carpet in my condo and asked Carpet Mills to come measure and price. John came over measured and priced and suggested I come to the store to see what I wanted and to look at colors. John was very knowledgeable and he showed me around. I was comfortable. I picked out what I wanted and we decided when to arrange installation. Alex took charge of the installation and worked hard to make it right! New carpet works wonders and my place looks good. Thank you guys. Good teamwork. I love the new look.

Not professional. Misquoted needs. Ultra-poor installations. Removed carpet and ceramic tile. New vinyl planks bumpy and not stuck to floor in places. Told us they had “Best installation crew” we have 1200 sq foot condo and took three days. After complaints to they told us “nightmare floors” Never informed us of problems until we complained. Customer service a nightmare and unresponsive.