Carpet One Floor & Home

I had a fantastic experience with Carpet One-Southlake. The salesman took time to make sure we found the correct wood type and color to match my existing wood. They wove it in to an exact match! The stairs turned out beautiful as well! Installers were professional, courteous, ON TIME and even moved furniture around to help. Great job Carpet One! You have my business from now on!

We bought laminate flooring from this store in the spring. The flooring is beautiful but our project is done and we have a few boxes of extra material that we want to return. When we purchased it, I was told there would be a 10% restocking fee. Understood. However, I've now been waiting for over 2 months to even get information on how to return any of the extra material. AND they are saying it will be significantly more expensive. I can not recommend Carpet One. They are happy to sell you the product but FAIL on anything needed after you buy from them. Waiting for months on an answer on returning a few extra boxes is completely unacceptable. I will never shop here again.

Gary Davis was amazing! He showed up on time, offered suggestions and kept us informed through the entire process. Their install crews were quick, professional and did an excellent job. We will definitely have them back to our house as we work on more projects inside our home.

I can't say enough good things about Chris Hughes and his team at Carpet One. Chris is a rare person in this field who means what he says -- and says what he means. He's trustworthy and incredibly knowledgable. He's also an excellent communicator and made the entire home renovation process much less stressful for our family. We had severe home damage from a storm that required us to go through insurance to help with repairs. Our first contractor unfortunately overpromised and underdelivered, but thankfully Chris and his team were able to get our home back to pre-loss condition while navigating all of the complexities of trying to match existing finishes throughout the home. Most of our rooms had walls taken down to the studs and the white oak wood floors needed to be completely replaced.

Absolutely phenomenal experience with repairing my hardwood floors. The price was fair the work was superb. Chris and his team went above and beyond for us. Would highly recommend.