Cartersville Flooring Center

Repaired damaged floor professionally and cleaned up area well. Workersvery pleasant. Highly recommend this company.

Smith Douglas should reconsider using this company for flooring installation, etc. Their craftsmanship is horrible!!! I've called them during and after my warranty regarding issues with our carpet buckling/lifting in some areas. They also had to replace our flooring in some areas during our warranty. After your warranty expires, they don't give a DAM and basically the homeowner is left to deal with it. Take ownership of your DEFECTIVE work!!! I asked them to escalate to the owners, they respond with" Your warranty has ended. We can come out, but you will pay ." The negative reviews are TRUE. Think twice before using this company. 3.8 rating says it all. I will be contacting the Better Business Bureau.

UPDATE: They have been very accommodating to fix all of the ongoing problems with this flooring. Some joints on the planks keep separating, and they have been out once to replace those planks. ------ I would love to be able to recommend this company....BUT, I can't recommend them just because they are nice. Scott and Lynn were nice, but quality of work is another story. We bought a house where Cartersville flooring did the install. The LVP flooring installed had spaces in it and it was determined that it needed to be replaced. At the same time, there were also ripples in the concrete that needed to be grounded flat. Install day came and they started ripping the flooring out, only to tell me that even if they grind the concrete, there will still be visible ripples because the flooring is

We had our basement carpet pulled out and replaced with vinyl. The team was punctual, they worked hard and long hours keeping the work area clean and removing unwanted carpet. The job was done with excellence and professionalism. Can’t express how delighted we are with our new floor. Highly recommended!

Have been pending resolution on issues with LVP flooring (filed within 1 year warranty) for 4 months. Initial response from Cartersville Flooring was that issues were result of chair scraping the floor. The floor was buckling in places, ends curling up, peeling, and chipped in other spots. Explained they should have history of a claim since sections of the flooring had to be replaced and a claim filed with Shaw before we moved into our new construction home due to peeling. They then came and used what we had leftover of the flooring (handful of planks) to replace worst areas but those boards were defective by sight, with end torn and peeling, and final pieces were not attempted for this reason. Disappointed in the lack of escalation to gain results for their customers from the builder Smit