Castle Heating & Air Conditioning

I just want to say That I had a gas leak that Eversource found on a routine inspection .I have an old furnace , I am a new homeowner , I called around a couple of places . I received a call back from Castle and the lady on the phone I don't remember her name but she was accommodating and nice she narrowed my window of expected time of arrival so that i can work a 1/2 day thanks for that . when I got home I received a call from Sam who is the technician . he was very prompt, He completed with in 1 hr . I called him back after he left because my pilot went out. He was going to come back the next day after I get out of work . He was compassionate towards my family's needs, due to the fact That I have a 2 yr old living in my house .Sam didn't want to have the baby be cold over night So He

Customer services is not on their radar. I asked them to come service my unit because my hot water was down. I have never used them before, so they told me that they could come out the next day. I managed to fix the unit myself so I called in to cancel. They have 2 numbers, 1 is the answering service 24/7 and the other directs you to call the first number. They call you only when it benefits them. They "Didn't" get my message, so they showed up. First thing that I told them was that I got the furnace working and the hot water is fine. Just needed the $200 cleaning. During the cleaning, they found that the furnace was having an issue. Now I don't have hot water anymore. They told me it was the pump. $280 fee, plus labor. I agreed, and they replaced it. Guess what, still having a problem. So

Craig and a young apprentice came together on Thursday morning. Apprentice seemed abit distracted, and very new to working. I walked them to my Rheem gas water heater to replace the Thermopile that I had ordered. Since the moment Craig came in he had nonstop calls from someone yelling in his year about a 91 year old lady, then another person about a mortgage, and another person about something else( his phone speaker was super loud so one could hear the other side of the phone). Craig seemed to busy to supervise apprentice and very distracted. Although hesitant with what I was seeing, I let them have their space to work. About 45 minutes later Craig called me down. He said that I had to make sure the part was correct because it seemed like it was wrong and the heater isn't working. He r

Craig Sr and Jr are the only two people trust to give an honest assessment of my HVAC equipment either at my home or business. They are a great company to work with.

Call these guys if you need any help with your AC! Our AC broke down in the heat wave and Castle came out the very next day and fixed the problem in no time. A-1 Would not come out for three weeks! I hope they don’t mind losing customers! Castle are my heroes. Thank you!