CE (Carrier Enterprise)

Thomas in Cheasapeake is so helpful. He got me out of a jam today. :) Will definitely sell mor Carrier equipment because of his customer service.

This place has gone down the crapper. Waited over a month for a warranty motor called to check on it was told the order was canceled. Offered to overnight motor due to mistake. Sent the wrong motor. Told theyd overnight the right one now here we are again no motor. Customer will now pay for a universal motor we could have replaced on original visit due to Carriers incompetence......what an absolute joke.

Please be careful with this guy on the road. He was doing nearly 80 in a 50 and tailgating like crazy this morning. I tried to get around him to be safe and he was making rude gestures and flipping me off. I felt unsafe and he continued to slow down and speed up depending on what I was doing! Keep away and try to act like an adult, especially when you are in a company van. He was a white male late 50s, retired navy vet-unfortunate that you have that sticker on your van and act like that. I will be contacting corporate and local authorities with pictures and video.

Worst service ever. They say they will call when your ordered parts arrive. I always have to call. When you call the store they put you on hold and forget about you. to bad you can't purchase Carrier parts somehwere else.

Honestly I don't know how they can be in business they never have someone to answer and when they do they don't know anything it's been 2 weeks since I left a message to get a quote for a commercial roof top unit and no answer yet