CE (Carrier Enterprise) - Matthews

On the rare occasion that the part you need isn't backordered, you might be lucky enough to have a pleasant experience here. Unless it's under warranty... in which case their warranty processing department will run you around, take forever to issue a credit after repeated reminders. It's shocking that a player this big can be this difficult to work with.

HORRIBLE, HORRIBLE, HORRIBLE service!! It is 9:02am as I’m writing this review, and have been on hold since 8:17am..Sad you cant get through to inquire about a unit or a simple part..Call FERGUSON, they answer and have most all parts in stock, just for about any unit! Sorry folks, but learn to answer your phones, or hire some more help..This has been going on since day 1 and still isn’t fixed. I DO NOT RECOMMEND DEALING WITH CARRIER! Find another Manufacturer that will take calls, and ASSIST you when you need it

Their value lies in usually having everything you need locally (not, we can have it tomorrow) and friendly, helpful counter service. Refrigeration is a sideline for me. Occasionally intersecting with my work as an environmental test engineer and sometimes a bit of home work. Some of the local suppliers won't bother to talk to you, much less sell, unless you are at their counter every week; master's license not withstanding. Skilled trades counter services generally don't operate at internet speeds. There are live people, taking the time to help live customers solve problems, be it electrical, HVAC, wholesale parts, etc. Don't expect to cut to front of the line by calling on the phone.

If you need to burn through your phone minutes then call these folks up. You sure to use at least 30 minutes listening to the same on hold message.

Elizabeth C saved the day for us today staying late to provide phenomenal customer service! Thank you Elizabeth and thank you CE!