Centraire Heating, Air Conditioning & Plumbing, Inc.

I hired Centraire to install the entire HVAC system in my home. Asked them to mount the A/C units to the wall and this is how they look after 3 years. There are missing bolts and the ones that were used have vibrated loose from the concrete wall. Contacted them to report the issue and my concerns that improper hardware and installation was used. Asked if they could work with me on the repairs and I was told they would be unwilling to assist me because it was beyond the 1 year warranty. Instead they were going to charge me full price to fix an issue that was clearly an installation issue. I understand that things break but this was not installed to withstand even normal use. I will not be recommending them going forward

Be very careful choosing this company and do your homework. Centraire may be cheaper and the team may sound like they know exactly what you need, however I suggest getting a 2nd opinion. Our experience when our early in life boiler they installed died, they tried to replace it without even checking for warranty. I had to insist they check for warranty. Installation was also a concern as they installed piping through a load baring wall. When they quoted the replacement, they didn't even ask about our home improvements to verify if the size was still accurate. Overall a bummer experience for us.

Great work and professionalism, I worked with Wyatt Packer on two boiler and water heater replacement projects on multifamily properties I manage. The pricing was competitive and work done was excellent and professional. Highly recommend this group and project manager.

Not recommend at all two years ago this company changed both water heater tanks, but one of them was left the gas pipe untight and no wonder the gas bill was to high. I called them and told them about this situation because the gas odor it was there. The technical from ceteraire shows and fix the leak pipe in 5 minutes and this crooks charge me $425.00 For the mistake that they did 2 years ago. Definitely I'm not going contact this people anymore. And I'm not recommending to anybody to work with this company.

Do NOT use this company. The furnace that they installed a few years before stopped working. I called, a guy came and left. Furnace still didn't work. I called again and was put at the end of the list to return in 5 or 6 days, not: "Madam, we're sorry to hear about this. We'll send someone right away." This happened 3 or 4 times--a guy came and left, furnace did not work. I finally gave up and got someone else, but I still had to pay Centraire though I disputed the bill. Very expensive. They were rude on the telephone too. I have no photos because I had just had knee replacement surgery and could not go up and down stairs. Furnace is in the basement. There was water on the floor by the furnace but no repairmen mentioned it. I couldn't get down there to take a picture.