Central Air Conditioning, Inc.

We have a service contract with CAC. On September 23, 2025 we called CAC because our refrigerator water dispenser was not working, the water was just dripping. The technician that came out look at it and said it needed the water filter housing. The thing is that he never diagnosed the problem, he just assumed that that was the problem. The next day his office called and said that the part was going to be $309.00. We agreed to that and they ordered the part. A week or so later another technician came out with the part to be installed, but before he installed it he went and troubleshooted and find out that he didn't needed the filter housing and all it needed was a new filter. He installed the new filter and told us that he will return the filter housing and get us a credit for the part. We

HORRIBLE CUSTOMER SERVICE! This is the most uncaring appliance repair company I have ever dealt with. I have had a service contract with this company for years, and this experience ensured I will absolutely not be renewing. The initial service call for my washing machine was on November 21. The technician misdiagnosed the problem, the company made me wait a week for the install appt, only to say that the part they ordered would not fix my issue. Then they properly diagnosed the problem and once again made me wait a week, only for the technician to discover the office had ordered the right part but for the wrong model number, so it didn’t fit. Another completely avoidable mistake. When the correct part was finally ordered, customer service refused to expedite shipping, so I had to wait anot

Had an excellent experience from start to finish! Our AC unit had died for good and we called them for a quote. The employee who gave us the quote and the two technicians that installed the unit were very professional and courteous. Those technicians had to work in a ridiculously hot attic in a ridiculously hot house and finished in one day! Did my research on price and they were reasonable and I got the FPL rebate .

Elderly mother purchased a brand new A/C from this company 3 years ago. She also purchased a service contract. The A/C broke and they charged $900 for labor. They said the part is under warranty, but the labor is not. A good company would work with the manufacturer and get reimbursed for the labor. This is not the customer’s fault. I requested to speak with the owner, but the manager stated she does not know when he will be in to work.

Aweful serviece, dishonest. They did a routine maintenance for my house 4 weeks ago, supposed to clean things properly and claimed my fan and fan motor was on the way out for a 3-year AC unit. After the rountine maintenance charge, I paid for a seperate $200+ for the labor and the parts were under warrenty. Then AC kept shutting down past Friday night. I found someone else to come out on Saturday for they CAC dont work on weekends. It turned out CAC have never cleaned my drainline. Very dirty. Condensorr service panal had so much dusts in there. WOW, what a dishonest company.