Chapman's Garage Doors, Inc.

Scheduled an appointment to have someone come out between 1&5pm. 4 pm nobody calls or shows up. I called them, they stated that they had no techs as of yet but they would call me when someone is on the way. That was all Thursday. Now it's Friday 5pm. They are closed and nobody called or showed up. I shouldn't have had to call them to find out why nobody fulfilled their promise as scheduled. Nice people, just bad business practice. If you put a customer on the schedule, they are waiting on your service. It would have been appropriate to call the customer to at least let them know that you will not be able to fulfill the agreement.

Once the company I originally dealt with went outta business, I was a little worried about finding a replacement. But Champman's has turned out to be perfect. Very friendly, easy to deal with, prompt service, the customer service we all love and have come to miss. Integrity...

Set a tentative appointment on Monday to have an estimator come out to my home. Friday rolls around I call to check why no one had come. They said they could NOT set a specific time to come out to my home. Not terrible in itself. But no one bothered to let us know this and my information had been shoved aside. Thankfully I called to find out or I would have waited indefinitely. Apparently they have enough business. There was no option fo zero stars.

We had two single garage doors replaced. They were informative and courteous on the phone. They were on time for our appointment and did a very professional job. I will definitely recommend them to family and friends.

Had used company. Had a problem. They were unable to correct problem, so cancelled job. Called them several times for another job. They never called back. They held grudge and refused to discuss new job. Very poor service.