Charles Square Garage (Propark)

i use spothero to book a parking spot ahead of time as i am a commuting part time harvard student. i usually book across the street at the university garage (which i recommend much more) but ive had to park here on a few different occasions when the other lot is full. this is the third time i have booked a spot at this garage ahead of time and there hasn’t been a single spot available. i’m on a time crunch to get to class when i am parking so this is especially frustrating as i am driving in circles to find no spot. i went to the garage management office and the man there was extremely rude. he told me to go downstairs because he was on the phone with a customer. i’m also a paying customer but he didn’t seem to care. i told him i had already went downstairs and there was no spots and nobod

Concur with other comments on misleading pricing. Got charged $32 for parking on a Sat from 11:46am till 2:30pm (less than 3 hours). No one onsite for help. Terrible experience Thx for your reply. I followed up with the email provided and no reply thus far.

I parked here to visit Cambridge and my car battery died while I was here. The man working in the garage office was absolutely fabulous. He tried to jump my car but the battery chargers were not charged enough, so he helped me push my car to an outlet so we could charge the charger. He was very persistent trying to get my car started and was able to get it running again before AAA came. He was super sweet and I really appreciated having his help! He went above and beyond and didn't charge me to park because I think he felt bad that I was stuck there for hours.

I had some trouble with my SpotHero app which caused me some trouble with access to this garage. There were two gentleman who helped me today who worked in the garage office. They could not have been more obliging or kind. They both did their best to resolve my problem, which one of the gentleman did with a special pass that he gave me. That gentleman had a French(?) accent and was so very kind to me. I appreciate people who do their utmost to fix a problem! Two very kind men work at this place and I was grateful to them today. A wonderful place to park🌺

A sign outside the garage advertises in large font $14.95 for 3 hrs. As a visitor, that is what lures you in. At checkout, they charged me $30, first saying that the lower rate is only valid on weekends (which the signage definitely does NOT say) and then when I questioned them again, they showed me a smaller font phrase above that says "with validation"! Really!!!! That is just plain slimy behavior and misleading. Shame on them.