Chuck Ollinger Plumbing, Heating & Cooling

Had these folks out earlier today to address a heating / boiler issue and the service tech was excellent; very thorough, knowledgeable, and efficient! I highly recommend this local, family owned business for any heating and cooling needs!

Ollinger Experience 1. Had an appointment on a Monday, you guys canceled on me the day before. 2. You only canceled that appointment, so I had to call you to reschedule. 3. When I got that appointment, two men came over and said I only have 90 minutes to be here. 4. I had to call you to get them back to do the rest of the stuff I needed done. 5. I was so frustrated with the situation, I called your boss, and when he answered he couldn't be any more confused and in a hurry to get off the phone. 6. When the day of the appointment came that they are supposed to arrive at 9am, I get an email that they are now coming at 11/12pm. 7. When the guys came over to finish, they didn't put the cover panel on, left dirty handprints on my newly painted walls, and didn't clean up after thems

I've used Ollinger's for my boiler service a couple of times in the past, and I was initially quite satisfied with their work. However, my recent experience has been extremely frustrating and has left me deeply disappointed. On January 9th, during the windstorm, an electrical surge knocked out my boiler. When the technician arrived, they quickly diagnosed the problem as a faulty Switch Relay. I informed them that I needed an accurate report for my insurance claim, and I requested a quote for the replacement along with the reason for it. Given the urgency due to having no heat, I needed them to acknowledge the possibility of surge damage. Several days later, the relay was replaced, and I was informed that the draft motor needed replacement as well. However, Ollinger's failed to provide me

O m g. They were so nice. I shopped around and they were highly recommended and I was kind of hesitant but I called them. Anyway it was a great great choice. They didn't take all day to get me a new water heater. It was in there and then they took the old one out for me. Highly highly recommended that you use the service.

For me, integrity is the most important thing. If you have that all else falls in place. Ollinger Plumbing and Heating has that integrity. They have serviced me for years and they have always been A- one.