City Mill - Hawaii Kai

I was helped by Wen (I’m not sure I’m spelling his name correctly - I’m sorry!) over the phone. I hope I’m close because I would like him to get credit. Although they did not have the part I was looking for, he went above and beyond trying to find the little door part I was searching for. It took multiple attempts and he even offered alternative methods to find the part elsewhere and match the SKU I needed. The reason this meant a lot to me is people like this are so rare to come by these days. Home Depot and other hardware stores have given me a flat out “I don’t know” after less than minimal effort more times than I can count recently. I just wanted to give Wen a shout out for doing an awesome job on every level. Reasons like this are why I choose city mill Hawaii Kai as often as I can

I just had the worst experience here. I needed 25 concrete bags and asked if a forklift could bring the pallet to my truck and I would hand load my truck off the pallet... I waited 20mins, the cashier apologized and said they are short handed and I get that but, maybe they should have cashiers certified to operate the fork lift because it is not hard labor to drive a forklift. I ended up making 3 trips with a push cart, and the couldn't open the side gate closer to the bags and the loading zone where I was parked so I had to haul a longer distance with all the 80lbs bags. No5 a happy customer today, management needs to step up their game because when the cashier asked for a driver 2 times in front of me, no one responded at all, no communication 😑

City Mill has a wide selection of items for home and garden. It's the staff there that is so good. There's a guy named Gary who is very nice and knowledgeable. He'll go out of his way to understand your problem and try to find a solution.

It has a good selection of most basic hardware, home, plumbing and gardening but it’s more expensive than Home Depot, Lowe’s or Walmart. This store is pretty dumpy too. It could use a refresh with better paint, lighting, and a/c. Makes you depressed when you walk in.

Wayne helped me to find what I needed, he even assisted me in getting a cart for my supplies. Thank you Wayne for your Great Customer service.