City Mill - Honolulu

I’ve been a loyal City Mill customer since 2000, always choosing to support a locally owned and operated business over big-box stores like Home Depot or Lowe’s. I’ve made it a point to check with City Mill first before going anywhere else — that is, until my most recent experience. On my last visit, I needed to have two keys made — one house key and one motorcycle key (with my own blank) — as well as purchase some lumber and two saw blades for my circular and miter saws. The store was quiet, with only one other customer at the key counter, so I patiently waited my turn. When it was finally my turn, the older gentleman assisting customers at the key counter — who appeared to be in his late 70s — greeted me with no smile, no warmth, and a clear attitude of annoyance. I placed my keys on the

Wow. I was so impressed by this small great store! Great variety of the products and staffs were friendly and kind!

Will never shop here again. Bought a simple hose, was the wrong size, went to return it "with the receipt" and they demanded my ID.... said they cant do a return without ID even though I have recipe for an unopened item.

Trying to contact City mill Honolulu,Miliani a Pearl City the phone doesn’t connect. But Ewa beach does answer

I used to love shopping at City Mill. They used to have great customer service but their customer service noticeably took a major nose dive when they started their bag check policy. I posted a more detailed explanation on Yelp, but basically, City Mill staff now doesn’t walk around the store as much being helpful (and deterring theft) because instead they treat customers like a potential thief, creating friction, animosity and distrust with customers as soon as they walk in. I’m not in middle school anymore, I used to spend lots of money at City Mill, now I hope their loss prevention tactics outweigh the lost sales to Lowe’s and Home Depot. I’d really love to support a local company but these two mainland companies have customer service figured out and they treat you like an adult.